Tag Archives: victor

VICTOR UNIFIED VMS AND VIDEOEDGE NVR VERSION 5.0 FOCUSES ON IMPROVING PRODUCTIVITY AND EFFICIENCY

The latest version of victor Unified Video Management Systems and VideoEdge Network Video Recorders presents a contemporary User Interface (UI) that enhances operator productivity and new analytic features that improve a customer’s visibility of their entire environment.

victor and VideoEdge 5.0 adds a rich feature set that includes license plate recognition, perimeter detection, camera-based failover redundancy and several other advanced surveillance features, delivering greater command and control capabilities when time is of the essence.

VideoEdge 5.0 Feature Highlight

Highlights of the 5.0 Release:

Features in Detail:

New user interface offers task-based workflows for increased efficiency and better overall operator experience

victor’s transformed interface has been redesigned to offer a task-based workflow approach. The new UI moves from an antiquated ribbon bar to a contemporary navigation pane (complete with tool tips) to significantly reduce the number of clicks needed for day-to-day surveillance activities.  This focus on efficiency is well-illustrated by the new “home” view that automatically remembers frequently used operator actions and presents those in a “Recent Items” tab upon login.

The new UI is available in dark and light theme options; the dark option is well-suited for dimly lit command center environments and has been proven to reduce eye strain while improving video quality.

Far beyond a simple re-skin, the new interface simplifies forensic investigating and live viewing and provides the foundation for UI consistency across all victor and VideoEdge applications. And, while the change in UI is dramatic in appearance and increased operator efficiency, the changes are so intuitive that the learning curve is surprisingly short.

VideoEdge 5.0 New User Interface

Speaking of improved user experience…

We have enhanced victor’s Dynamic Views by adding right-click options to bring up device lists and detailed information about those devices (name, IP address, health status).

VideoEdge 5.0 Dynamic View
Right-click options streamline operations

In addition, we have simplified an operator’s ability to view alarms and events with ‘filter and sort’ options in the Event Viewer.

VideoEdge 5.0 Event Viewer
Filter and sort options provide a much cleaner view of alarms and events.


License Plate Recognition helps identify, track and analyze vehicles for improved outdoor surveillance

License Plate Recognition (LPR) from victor and VideoEdge helps security operators identify, track and analyze vehicles for improved outdoor surveillance and better awareness of surroundings. This analytic can identify license plates in both stop & go and slow-moving traffic (≤ 20mph), and will trigger real-time alarms and automatically begin recording when blacklisted vehicles enter a restricted area.

Operators utilize “fuzzy match” with Smart Search, victor/VideoEdge’s forensic search engine, to identify commonly confused characters, such as 8 and B, to generate a list of possible matches. Smart Search can also place asterisks (*) and question marks (?) to correlate recorded video and searches when only a portion of a license plate number is known.

For optimal performance, we recommend Illustra Flex IP Bullet or Illustra Pro 2MP Mini-Dome cameras, or equivalent IP cameras with WDR and high shutter speed.

Object Perimeter Detection analytic rule triggers an alarm when a zone is approached or breached

The new perimeter detection analytic rule, now included in the VideoEdge Video Intelligence and Analytics package, can trigger an alarm if a configured zone is approached or breached, and can be used for real-time alarms or forensic analysis.

VideoEdge TrickleStor technology provides edge-based failover redundancy

VideoEdge’s new TrickleStor feature adds cost-effective redundancy by allowing the video that is recorded on Illustra IP cameras’ SD cards to trickle back to the VideoEdge NVR in the event of communication failure or network outage.  If communication between the NVR and cameras is interrupted, the camera automatically detects the anomaly and begins recording to its internal micro SD card, storing up to 128GB of video depending on the camera. Once the connection is restored, the recorded video is then seamlessly transferred back to the NVR’s hard drive.

 

New integration with Shooter Detection System

The new integration with Shooter Detection System’s gunshot detection solution ties immediate gunshot detection alerts with victor and VideoEdge to pull cameras to the shooting incident.

This enables operators to rapidly identify shot location on a floor plan, and provide emergency response instructions for instant situational awareness to a shooting event into one interface.

Visit our web site to learn more about victor and VideoEdge.

Penn State Upgrades Security System with Tyco Security Products Solution

The Challenge
Penn State University wanted to move to a single security and event management platform for its residence halls and other group facilities on campus.

Penn State

The Solution
Penn State selected a unified Tyco Security Products solution to protect and manage its campus.

Benefits
  • Improved image quality to quickly identify activity in a variety of lighting conditions
  • Reduced expenses retooling locks and replacing lost cards
  • Easily managed access rights and track activity of each user with powerful audit trail
  • Accelerated investigation searches with intuitive video management system interface
  • Streamlined and automated processes

American Dynamics Introduces victor 4.9

The latest version of American Dynamics victor video management system software and VideoEdge intelligent network video recorders further advances access control and video surveillance mobility, dramatically reduces NVR license management and simplifies setup.

Watch this video to see the new features.

Version 4.9 includes the following new features:

  • Centralized Licensing
  • victorWeb
  • Advanced Searching
    • Smart Search
    • Motion Search
    • Thumbnail Search
    • Text Search
  • Digital PTZ
  • Maps
  • Salvos
  • Tours
  • Retail Reports
  • System Diagnostics Monitoring
    • Health Reports
  • Unified CCURE 9000
    • Swipe and Show
    • Personal Activity Monitoring
    • BIRS Reporting
  • Smart Searching Auto Provisioning

Watch this video to see the new features in this release.

VideoEdge NVR Centralized Licensing
Administrators can now manage all VideoEdge NVR licenses centrally from the victor Application Server through the new license manager. Licenses can be combined into a single file for an easy upload. There is a new option to centralize all camera licenses and analytics throughout the entire system and synchronize SSA end dates, greatly reducing the time spent on licensing. To update licenses across the enterprise, go to ‘System’ and then select ‘Licensing.’  From there, users can view license status, chose license type and configure the Enterprise license. Watch the training video to learn more about setting up the licensing.

VideoEdge victor Centralized Licensing

Advanced Searching
victor Web offers several of the powerful search tools available in victor including motion, thumbnail and text stream search. These high performance video analytic searches drastically reduce investigation time and quickly identify suspicious activity, people, objects and events.

Motion Search allows users to search for a movement in a specific camera field of view to find areas of interest quicker. To conduct a motion search, users can select search and retrieve, Execute Search Wizard and then choose ‘Motion Detection’ from the Type of Search dropdown menu and then specify the start and end date. The video metadata detects pixel changes generated by VideoEdge. For a quick view of areas of interest, users can see the areas of motion indicated in yellow.

Thumbnail Search presents search results in 16 thumbnail images for a quick view of frames to identify  Users can perform a thumbnail search in the same way they can a motion search by going to the Execute Search Wizard and then selecting Thumbnail Search. By selecting the + in the lower right hand corner of an image, the users can see a new set of images to further drill down the time frame.

Text Stream Search associates video with point-of-sale text data. Users can search recorded video to see a live overlay of the associated text stream data with that video. For example, cash register data can be associated with video to promptly find the transaction where the fraudulent action occurred. Watch the victorWeb text stream search video.

Maps
victorClient maps can now be imported into victorWeb to provide faster navigation to cameras by their physical location and more easily see the layout of a location. When a user is signed in as a victor Application Server Users, he or she will have access to the maps.

victorWeb Maps
victorWeb Maps

Under the monitor menu, select maps to view a list of all the maps on the victor application server. Simply zoom in and out of the map with a mouse, show and hide any layers, text, health indicators,  or dock menu within the map. Users can also reset the map to return to the scaled out map. Select ‘Show all icons’ to highlight all cameras with a colored circle for easier navigation . Select ‘Show all shapes’ to see the fields of view. Click on the camera itself to view live video from that specific camera on the left hand side. Watch this video to set up victorWeb Maps.

Salvos
Salvos displays multiple, simultaneous video streams to give users a more effective way to monitor multiple areas of interest.

4.9 Salvos

To create a salvos in victorWeb, select the setup icon and go to Salvos. Select the + icon and give the salvo a name, description and layout. After configuring the basic information, add the recorder and cameras to the salvo. Learn how to configure and use Salvos in victorWeb.

Tours
victorWeb supports tours so users can pre-define a sequence of cameras to automatically cycle through.

To create a tour, select the setup button and ‘Camera Tours’ from the drop down menu. Choose the + icon to create a new tour. Give the tour a name, description, and default dwell time. The minimum value for the dwell time is 5 seconds. Then select the plus button to select the recorder and cameras to add to the tour. Add a preset or pattern if it is pre-configured on the camera. The trash can icon on the right side enables users to delete the camera from the tour. Select a camera line and then the up or down arrow keys to rearrange the camera order. After the configuration is complete, click the save button. Watch this video to view more about updated tours functionality.

System Diagnostics Monitoring
victorWeb diagnostics monitor the health status of multiple devices simultaneously. This new dashboard tracks real-time recording, streaming and information processing statistics from every connected device from any supported browser to avoid system outages and instantaneous alert of a potential issue.

4.9 victorWeb Diagnostics

Within the diagnostics monitoring system are three dashboards: alert, device health and system. The alert dashboard displays identifies health for recorder, camera, storage, alert and unit statuses. Similar to the alert dashboard, the device dashboard functions in the same way but is organized by device type instead of status. The system dashboard shows specific system information such as:

  • CPU usage
  • Disk usage
  • Network usage
  • Connected cameras per recorder
  • Current firmware version

Select Diagnostics from the Monitor menu drop down. Until a users has enabled the health event monitoring, he/she will receive a message to select the bell icon to select devices and enable health monitoring. The bell icon is in the upper right hand corner. All the devices added to victorWeb will be in the drop down menu. Simply select the ones to select the alerts or choose the ‘enable all’ button to show them all.

Select the alert to see all the information on the system including hardware information, storage and connected devices. To go back, select the back arrow in the upper left hand corner. The alert dashboard can be snoozed in specific intervals. Users can select to show live, all or snoozed events or cancel all snooze alarms.

To generate a report, select the report icon in the right hand menu. Select all the details to be included in the report including the following:

  • Device name
  • IP address
  • Alert date/time
  • Camera name
  • Alert status
  • Firmware version
  • User name
  • Failover status
  • Port
  • Time zone
  • Device Type
  • Description

Reports can be downloaded to PDF or CSV or emailed. Watch this video to learn more.

victor Web Unified Swipe and Show
Introduced in victor in 4.8, swipe and show is now available in victor Web.  Swipe and show displays the most recently swiped CCURE 9000 access control cards. Users can view details about personnel and perform a momentary admittance.

victorWeb Swipe and Show

Under the Monitor menu, select Swipe and Show. Users may receive a message “Swipe and show is not enabled. Select doors or elevators on the left to start swipe and show.” To select the objects, choose the doors or elevators icon on the left hand side. To select all the doors on the system, choose the ‘select all’ option at the top.

To view the information for a specific person, click on that swipe. On the right hand side the following swipe data will appear:

  • Card access data
  • Personnel name
  • Door name
  • Time
  • Personnel type
  • Last 10 card swipes

When a person has been selected, the live stream is automatically paused. Under the menu in the upper right hand corner, users can limit the swipe shows to admits only or rejects only. Users can also show or hide text, change the orientation to horizontal or vertical and the number of cards. Watch this video to learn more.

victor Web Unified Personnel Management
Software House CCURE 9000 users with the victor application server can better manage personnel from one, intuitive interface. With the new personnel management features, users can:

  • Add, edit or delete personnel
  • View and edit personnel credentials
  • View and edit personnel clearances

Go to the Setup icon and select Personnel, users can view all of the personnel in the system. Select an individual and view their information on the right hand side on multiple tabs including: person, credentials, clearances, documents, portrait, preview badge, previous doors and find. View this video for more information on creating personnel records.

VideoEdge Second Stream Auto Configuration
The new second stream auto configuration reduces bandwidth usage with victor for streams displayed in constrained environments. This also enables motion detection to be configured automatically out of the box. Automatic motion detection supports SmartSearch and SmartStreaming capabilities so users will always have these features available to them without any additional setup upon installation.

VideoEdge Operating System Upgrade
The new SLE12 SP1 enables enhancements needed for cyber security, driver enhancement and additional features. The new operating system supports Broadwell Processors and TPM2 security module.

To upgrade, you must use the VideoEdge upgrade tool from americandynamics.net. This upgrade is available for version 4.4 and later. Login to the VideoEdge system. In the upper right hand corner, you can see the version number you are currently operating on.

VideoEdge SLE12 OS Update

Click the “Add Recorder” button and enter the VideoEdge IP address. Then input the VideoEdge account username, password and base port. Then click Check Credentials. The upgrade procedure is comprised of three steps: upload, install and finalize. You will see an “operating in temporary upgrade mode” message until installation is finalized.

View a video on configuring this upgrade.

VideoEdge Support for Illustra Analytics
VideoEdge introduces support for analytics on Illustra Pro IP mini-dome cameras. VideoEdge can incorporate video intelligence analytics such as object detection, linger, dwell, crowd and queue alarms, abandoned object and enter/exit.

Illustra Analytics__SetupPage

Virtual PTZ
Operators can select a view from a fixed camera and utilize virtual PTZ to zoom in on a particular area of interest to see greater detail.

Tyco Security Products’ Connected Partner Program welcomes victor and EntraPass

Tyco Security Products adds American Dynamics victor video management system software and Kantech EntraPass access control system and Hatrix managed access control system to its Connected Partner Program.

Connected Partner Program

This program gives third-party technology partners including access control, alarm/intrusion, building management, elevator, emergency communication and RFID the opportunity to integrate with our security solutions. Our robust integration development packages, including software, documentation, sample codes and engineering support time, offer partners the tools to achieve a direct integration.

Benefits of partnering with Tyco Security Products through the Connected Partner Program:

  • Provide a unified solution to your customers and increase your business potential
  • Access to Tyco Security Products fully equipped labs
  • Easily complete the self-certification process
  • Support from dedicated Connected Partner Program, technical and engineering teams
  • Access the development system from anywhere with a remote login [Kantech only]

View the current victor integrations. Interested third-party partners can submit an online interest form.

Get started today!

If you have questions regarding the Connected Partner Program, contact us at tspconnect@tycoint.com.

American Dynamics Micro NVR Doubled Storage Capacity

American Dynamics introduces the enhanced VideoEdge Micro network video recorder (NVR). This micro recorder includes an embedded PoE switch to automatically power cameras.

Watch this video to see the new VideoEdge micro NVR in action.

  • Easy, out-of-the-box installation – No external switch required with 4 or 8 channels
  • Automatic device discovery
  • Increased storage capacity – Store up to 2TB of video
  • Pre-installed victor Web LT software with embedded video analytics
  • Access to live and recorded video at any time with VideoEdge Go mobile app

Learn more abouto the VideoEdge micro NVR.

Control victor VMS Remotely with the New victor Go Mobile App

The victor Go mobile app is now available for download for Apple and Android phones and tablets. This new app offers simple, intuitive operation to access live and recorded video from victor servers remotely any time of day.

victor-go.screenshot

With the victor Go app, users can:

  • Administer sites remotely from virtually anywhere, anytime
  • View live video from VideoEdge NVRs in multiple surveillance pane layouts
  • Instantly control PTZ cameras with intuitive gestures
  • Quickly search recorded video for faster investigations
  • Easily create fixed views
  • Monitor event lists, including dual-phase acknowledgement

Save Valuable Time
Whether you need to respond to a critical event at a moment’s notice or simply monitor your security operation remotely, victor Go can save you time. Simply log in to the victor Application Server via a highly secure connection from WiFi, 3G, or 4G.

Powerful Command and Control Options
View up to six cameras, scroll through pages of camera views, instantly control PTZ camera positions, and digitally zoom in on any camera for a closer look. Search for recorded video, play back video, call up live cameras and a list of events – you can do it all. For added convenience, you can save camera views for quick reference.

Incredibly Fast Searches
Use the Smart Search feature to search hours and hours of video recorded from VideoEdge NVRs in just seconds.

Optimal Video Quality with Minimal Lag
This purpose-built, 64-bit video surveillance app is designed to give you just the right video quality for a mobile device with the absolute minimum latency.

Download the App now
victor-go.appicon

iOS 

Android 

 

American Dynamics Introduces victor 4.8.1

The latest version of American Dynamics victor video management system (VMS) software and VideoEdge intelligent network video recorders (NVR) simplifies administration and speeds up security investigations. Version 4.8.1 includes the following new features:

Watch this video to see the new features in this release.


Presentation Builder & Timeline Bookmarks 

victor introduces the ability to create timeline bookmarks and package all incident-related materials into an incident report for a single, concise loss case. To reduce post-event investigation time, operators can drag and drop notes, maps, images and other documents into a case to stitch together succinct video evidence of an event for use by law enforcement, human resources or risk management personnel. Navigate through the video by moving the red bar to the left or right. By right clicking the incident, users can export the incident report to a folder that contains all the components of the case. When playing back the incident, the entire case will be displayed with all related case material.

To save post-event investigation time, the new timeline bookmark feature allows operators to mark video for quick replay when something of interest has been observed. Marked event video can quickly be imported into case investigations.

4.8.1_timeline_bookmarks

 

Scheduled Clip Downloads

Operators can improve their bandwidth management by scheduling video clip retrieval for off-peak network times when more network resources are available. Scheduling clip downloads gives security operators the ability to queue sizeable clips or a substantial number of clip downloads for the end of their shift or during down times. To access this feature, users must first ensure the remote directory is configured.victor_4.8.1_scheduled_clip_downloads

When creating a clip, users can select save and then under the clip saving configuration on the right-hand side of the screen, select a specific time from the “Download” drop down menu. Choose from several pre-populated times or choose specify to enter a custom time. In the “clips” tab, users will see a tool tip showing the time and date of the download.


Map Enhancements

victor users can increase their awareness of an overall site layout by adding a geographic information systems (GIS) map. For example, these GIS maps show landmarks around campuses to improve knowledge on how to approach an area where security action is needed. Simply go to the” Builds” tab and choose “New” under “Maps.” Users can now select the checkbox for “GIS Maps” and  see a dropdown of background maps for operators use.

GIS_Map

This version of victor also includes enhancements for Unified client. allows C•CURE 9000 map importing to save setup time and further unify with the access control system. To import a map, go to the Builds tab and select Show C•CURE Maps. This will display all the maps within the C•CURE 9000 system. victor also imports map objects such as doors for automated map setup.  Each icon on the map is fully functional upon import so users can right click to lock and unlock doors and open in swipe and show.

victor_4.8.1_import_CCURE9000_maps


Point-of-Sale Enhancement

For retail applications, victor 4.8.1 enhances the point-of-sale (POS) display to show receipt data alongside the corresponding live video for instant visual verification and simplified monitoring of fraud and theft. Retail companies can more quickly identify if something suspicious is employee fraud or just cashier misuse with the new POS text streaming.

The receipt data can be shown along with or without video. POS receipt data can sync with one or multiple cameras.

American Dynamics 4.8.1 point-of-sale


victor & VideoEdge Silent Install

The new victor silent install simplifies the installation process for victor servers. Security installers will now be prompted through a pre-installation form and checklist before installation. This will automate the installation process to ensure no configuration areas are missed minimizing configuration time.


Email Journal Reports

To save reporting time, users can now configure reports and email them directly from victor. First, users must configure their email preferences under the “setup” tab and “system values” section. Configure the mailbox address, SMTP server password, SMTP port number and SMTP FQDN. To run the report, go to “Home” tab, under “Reports and Data Visualization” update the available date range, reports category and template. Users then simply click the “Execute” button at the bottom of the display to run the reports. Users also can email the Excel report as an attachment.

View a video on configuring this new feature.


Role & Privilege Enhancements

This version of victor includes enhancements for Unified client improves the synchronization between setting operator permissions for victor roles and Software House C•CURE 9000 privileges. This consolidates an operator’s setup, saving time and unifying video security and access control.

Roles are the permissions that dictate the functions an operator can and cannot perform within victor.  You can name the new user while also selecting which clients the user should have access to by checking the box next to any of the following:

Each role starts with full system access by default. To save time, uncheck the “allow view all” check box to remove access to all systems.

Role Access 4.8.1

Users can also select the configuration buttons that a user can see.

Under the device access section at the bottom, select the “Type Exceptions” icon to give privileges to certain actions including:

  • Show
  • Edit
  • Find in Journal
  • Find on map
  • Instant Playback
  • Live audio
  • Run PTZ
  • Search and Retrieve
  • Update PTZ

Users can also select the “Object exceptions” icon to see all the servers and cameras on the system. For each device, users can update the actions for those specific devices by unchecking the boxes on the right hand side.

ISC West 2016 Review

ISC West, held on April 6 – 8, 2016, drew large crowds to the Tyco Security Products / American Dynamics booth. We hope you had the opportunity to stop by and speak to our representatives on the latest American Dynamics features. In case you missed us, here’s a brief recap of all the new programs and functionalities demonstrated in the booth.

American Dynamics

victor & VideoEdge version 4.8.1

ISC West attendees received an advanced preview of the latest features being released in victor and VideoEdge version 4.8.1.

  • Presentation Builder – Streamlines case management by consolidating all event documentation into one package for simplified evidence exporting and digitally authenticating video clips.
  • Scheduled Clip Downloads – Improve bandwidth management by scheduling video clip retrieval during off-peak network times
  • Point-of Sale Enhancement – Instant visual verification with receipt data displaying alongside corresponding video
  • Map Importing – Save setup time by unifying with Software House C•CURE 9000  map importing

Watch the short demonstration below as Chris Hanna shows the new victor 4.8.1 point-of-sale (POS) enhancement.

New Cyber Protection Program

Tyco Security Products introduced its new cyber protection program for victor, VideoEdge, Software House C•CURE 9000 and Illustra at ISC West. This new program presents a holistic approach to cyber security awareness for physical security through a six-part program:

  • Secure Product Development Practices
  • Inclusive Protection
  • Configuration Guidelines
  • Rigorous Testing
  • Rapid Response
  • Educate and Advocate

cyber-security-protection-program-logo

Physical and cyber attackers have more sophisticated tools and understanding of network-based systems than ever before, shining a spotlight in particular on the vulnerabilities of security implementations for government and large, multinational customers.

Will Brown, Senior Engineering Manager, Regulatory and Product Security, presented Tyco Security Products cyber security insights during his panel session, The Convergence of Physical and Cyber Security: Recognizing the Readiness of IP-Based Systems, at ISC West. In case you missed the session, here are a few takeaways:

Cyber Security Presentation

  • Ask your manufacturer about their cyber security program and their tactics for protecting against cyber security attacks
  • Configure access control and video system to be compliant with relevant industry standards such as FISMA
  • Ensure your online footprint does not lead to a potential attack

Download our cyber protection program guide to learn more.

If you missed us at ISC West, feel free to reach out to your local sales representative to find out more.

American Dynamics Training Product Voucher Available

American Dynamics offers hands-on learning experience on the installation, deployment and configuration of VideoEdge network video recorders (NVR).  The victor and VideoEdge Installer training classes are held throughout North America. This three-day training class covers the basic configuration of victor Application server and victor unified client.

advictor

Course topics include:

  • VideoEdge software
  • NVR archiving
  • NVR failover
  • Point-of-sale integration on victor
  • Video analytics
  • Third-party integrations
  • victor backup

View the available training classes.

New Product Vouchers Available

Attend an American Dynamics VideoEdge Installer training class from April until June 30, 2016 and receive a voucher to be used when purchasing American Dynamics IP video security solution products. All attendees who pay in excess of $1,000 for the training will be eligible for a voucher. Each voucher will be for $1,000 off VideoEdge, victor and Illustra products. Vouchers will be handed out at the completion of the training class.

Redeeming Vouchers

To redeem a voucher, attendees must include the voucher number on their purchase order at the time of submission. The Tyco Security Products orders department will verify the validity of the voucher. The voucher must be redeemed by September 30, 2016. Vouchers that are not used by September 30 will be forfeited.

If you have questions regarding American Dynamics training, contact our training department at +1.561.912.6552 or annewilson@tycoint.com.

Application Engineers

American Dynamics understands the needs of the field and has a team of application engineers to provide support in developing solutions.

Project Configurations

Our application engineers provide extensive experience in project consulting and pre-sales support. If you need assistance designing the most effective security solution, our trained team can help you:

  • Walk you through using the IP Bandwidth & Storage Calculator to properly estimate storage needs
  • Provide configuration suggestions for camera placement, storage calculations,
  • Understand bandwidth requirements
  • Select appropriate options for servers
  • Offer CAD drawings of configurations
  • Recommend video security installation best practices

American-Dynamics-IP-Bandwidth_Storage-Calculator

Pricing & Inventory Questions

The Tyco Security Products application engineers can answer questions within a few hours about products in stock or the timeline for delivery of a desired order. Additionally, they can assist with return material authorizations (RMA) if necessary.

Sales Support

The application engineers can also assist with customer meetings and presentations. Tyco provides this resource for dealers to collaborate with in-house sales engineers to create winning sales presentations and demos for customers. Additionally, they can answer technical questions and troubleshoot customer issues.

Contact Our Application Engineers

To contact the team, email videoapps@tycoint.com or call +1.800.507.6268 option 2.