exacqCloud Gives Ednetics Proactive, Turnkey VMS Monitoring

About Ednetics

Since 1997, Ednetics has been providing technology solutions to the educational and public markets including video surveillance and IP-based access control.

The Challenge

Ednetics, a video surveillance and IP-based access control dealer for education environments, needed a way to better manage their end user installations and improve their servicing and software updating.

ednetics

The Solution

As an exacqVision Elite dealer, Ednetics had the opportunity to utilize exacqCloud to proactively service their customer’s video security system. exacqCloud gives Ednetics a dashboard to manage and monitor exacqVision recorders for many of their end users.

Today, Ednetics has more than 150 recorders and 9,000 cameras connected to their exacqCloud instance.

exacqCloud enables us to provide our customers with the proactive, turnkey support they need. Now with exacqCloud, we are calling our customers instead of them calling us.” — Dave Teague, Director, Ednetics Protect™

exacqCloud Monitoring

Benefits

  • Increase revenue with service contracts for remote and onsite monitoring
  • View all software updates from one, centralized database
  • Easily identify trends with cameras, systems and firmware
  • Configure baseline notifications to send an email when a camera or recorder is offline

Read more about how Ednetics utilizes exacqCloud to increase value and service contracts.

Sign up for exacqCloud today.

exacqVision Celebrates 10 Years of VMS Software Releases

exacqVision celebrates 10 years of open architecture video management system VMS software releases. exacqVision has evolved into a leading industry VMS platform. Pioneered by a group of video industry veterans, Exacq initially released its intuitive exacqVision software in the summer of 2006.

While 90 percent of startup companies fail, Exacq emerged as a growing, innovative video security company. In the past decade, the exacqVision product has grown to more than 3 million camera licenses deployed worldwide. Continuously adapting to the ever-changing needs and demands of newer security technologies, Exacq achieved a strong brand presence with a large, loyal customer base in the corporate, retail, education and banking verticals in North America.

exacqVision 10 year_2

With just over 150 employees employed by the Exacq division of Tyco Security Products, Exacq has experienced notable growth since its inception in 2006. Throughout the first two years, exacqVision sales grew 262 percent. In 2013, Exacq was acquired by Tyco Security Products for $150 million to increase the brand presence in the rapidly expanding network video security industry.

exacqVision VMS Software 10 years

Key exacqVision highlights:

As we begin our next decade in VMS software development, we would like to thank the staff, partners, sales team and end users for their contributions to the success of exacqVision.

Download a free trial of exacqVision now to see how the software looks now.

New Online Hard Drive Replacement RMA Request Form

exacqVision Elite dealers can now log into the Exacq Customer Portal to automatically create an RMA for an in-warranty hard drive replacement.

HDReplacementRMARequestForm

How it works:

  • Simply select the drive replacement button under the RMA tab
  • Certify that the system is running exacqVision 7.8 and is reporting the appropriate drive failure message
  • Enter the system serial number
  • Verify the shipping address, receiver’s name and phone number
  • A hard drive of matching capacity will be shipped within 1 business day
  • Check the status of the RMA at any time through the portal
  • Upon receiving the replacement drive, ship the failed hard drive back to Exacq within 5 business days

Log on to the portal now to see how it works.

Request portal access.

If you are interested in becoming an exacqVision dealer, learn more now or apply online.

Top 5 Reasons to Start Your Free Instance of exacqCloud

exacqCloud is exclusively available to exacqVision dealers. The real-time, web-based health monitoring service helps dealers generate recurring revenue through service contracts and SSA sales and streamline service calls.

Here are the top 5 reasons why exacqVision dealers should be taking advantage of this product now:

Take configuration backups for easy remote system restores
View all activity from one, centralized dashboard and receive instant notifications via email
Schedule remote software and license updates
Engage your customers with faster, proactive service
It’s free to sign up and only takes a few minutes to create your instance and add servers to exacqCloud

Sign up for exacqCloud now!

If you are not currently an exacqVision dealer but are interested in becoming one, learn more about our dealer program and complete the online application to take the first step today.

Welcome Jeff Munson,
New Area Sales Manager

Exacq introduces Jeff Munson as the new Area Sales Manager for exacqVision network video recordersvideo management system VMS software and Illustra IP cameras in Texas, Oklahoma, Louisiana and Arkansas.

Jeff brings more than 20 years of security industry experience. Most recently, he was a regional sales director for a video products manufacturer.

Jeff Munson

Jeff Munson
jeffmunson@tycoint.com
469.863.6271

If you have any Exacq questions, please contact Jeff.

New exacqVision LC-Series Rackmount Shelf

exacqVision now offers a new rackmount shelf for the exacqVision LC-Series recorders. The exacqVision LC-Series Una recorders further lower installation time with 8 or 16 remotely managed PoE+ camera ports and pre-licensed exacqVision VMS software.
rack mount

  • Provides maximum stability
  • Supports recorder to easily mount in rack
  • Convenient access to the back of the recorder with 10” deep shelf

Simply order Part# 5000-20040. View in the product catalog.

If you have any questions, contact your local sales representative

exacqVision Integrates with Selea License Plate Recognition Software

Exacq announces a new integration with Selea car plate server CPS LPR software. This LPR integration gives exacqVision users greater video surveillance capabilities within one interface.

  • Easily view video associated with license plates
  • Save time identifying vehicles with associated video
  • Search recorded video quickly to find evidence and detect suspects
  • Configure keywords and rules to trigger event linking and event monitoring to:
    • Record video and audio
    • Send an email
    • Automatically export video
    • Command a PTZ preset
    • Play sound

Commend Integration

This integration requires exacqVision 7.8 or later. Learn more about this on our partner pag

exacqVision LC-Series Network Video Recorder with Increased Storage

The exacqVision LC-Series IP and hybrid network video recorders now offers increased storage and updated chassis design.

Una

  • Store up to 6 TB of video
  • Integrated internal power supply
  • Updated chassis design for enhanced thermal performance

Learn more about the exacqVision LC-Series recorders.

If you have questions, contact your local sales representative:

exacqVision 7.8 Release Enables Direct Archive Search and Introduces Camera Connection Diagnostics

exacqVision 7.8, the latest release of exacqVision video management system (VMS) software, is now available from Exacq.

Software Downloads

Watch this video to see the exacqVision complete security solution and new features.

exacqVision 7.8 highlights:


Direct Archive Search

Direct Archive SearchexacqVision 7.8 enhances video archiving to provide faster access to video and better manage bandwidth. Users closer to the archive location on the network can directly search video on the archive without routing data through the recorder. Direct archive search is available for any exacqVision S-Series storage device and any third-party network share archive.

For customers that want to implement mobile video on vehicles such as trains, subways, and buses, exacqVision Edge+ VMS software on a camera can be used in combination with direct archive search to send video to the archive while at the station and view video from the archive while the vehicle is on duty.

Direct archive search can be enabled for exacqVision Professional and Enterprise users. To enable direct archive search, users can go to the Archiving page and select the enabled check box under the new Direct Search section and enter read-only username and password credentials that the client will use to access the network share.


Camera Connection Diagnostics

exacqVision will now provide guidance on all camera connections to resolve and troubleshoot camera connections faster. The new camera diagnostic information will reduce common technical support questions.

exacqVision_Camera_Diagnostics

Under IP Camera Information there is a new Troubleshooting Steps field that gives specific instructions to support connection scenarios for any camera manufacturer and model. Connection Diagnostics and descriptions include:

  • Different Subnet – IP of camera is on a different subnet and may not be reachable.
  • Duplicate IP – Device with the same IP address is already in the list
  • Wrong IP – Device of the same type was discovered at a different IP
  • Type Mismatch – Device of a different type discovered at the same IP
  • Bad Credentials – Camera is rejecting the username or password


Hard Disk Drive Serviceability

exacqVision will automatically run disk health checks for proactive notification when a NVR hard drive may fail.

HDD-Serviceability

On the Storage page under the Hardware tab, users can find the storage hardware disks. exacqVision will show a green check mark or red X indicating if the disk has failed or a HDD failure is impending.. Users can perform a self-test for a single disk or for all disks by clicking one of the two buttons: ‘start short test’ which typically takes seconds or ‘start long test’, which may take a few hours to complete. The status line under the properties section will display the drive failure and notify the user if a drive needs replaced. This feature is available exclusively on exacqVision network video recorders.


Bandwidth Control

exacqVision Professional and Enterprise users can configure bandwidth limitations to certain IP ranges and during specific hours to optimize traffic. Bandwidth can be customizable down to the Kbps or Mbps for greater control.

Bandwidth can be limited for:Bandwidth-Configuration

  • All Remote Client Access – affects all client traffic out of the recorder
  • WAN Client Access – affects all traffic on a different subnet
  • Defined IP Ranges – affects only the defined IP ranges

Bandwidth can be scheduled for specific days and start and end times. By default, it will be set to Everyday, All Day. For example, in retail applications, users may want to schedule WAN bandwidth restrictions around business hours so lines for credit cards can be used and during closed hours the bandwidth opens up.


MP4 Crop Export

exacqVision users can now export video files to MP4. Along with the new MP4 export feature, exacqVision provides users with the ability to crop the scene, add a subtitle and time stamp to any .EXE, .MOV or .MP4 video file.The ability to crop a scene gives users greater flexibility to meet privacy standards. In schools, administrators can crop the video event footage down to only include the necessary students involved instead of including the entire scene of students, which may violate privacy regulations.

exacqVision_mp4_export_cropping

Users can select the new scissors icon and draw a box around a specific area they would like to crop for the export, allowing them to focus on the necessary area of the event. The cropped image will add a black border with yellow text stating “cropped from original video” to the bottom of the exported file. Watermark authentication is also supported for .exe export.

Users can export files larger than 4GB. Files can still be exported as .exe, .avi and .mov in addition to the new .mp4 format.


Web Service Dashboard

The redesigned web service configuration page now displays performance and connectivity status in a new dashboard for convenient connection monitoring. The page now offers guidance and live status of server workloads and connected users. An easy to read, real-time graphic shows the current CPU and memory usage, the number of connected users and camera streams they are viewing. For further detail, the number of streams being transcoded is shown. The blue section indicates how much the web service is using and the dark gray shows how much the machine is using in total. Within a glance, users can see if the web service is encountering a high level of load. If there is a high number of users or high memory usage, it may be necessary to add hardware to improve performance.

exacqVision_WebConfigurationPage

Additionally, this page will provide guidance on connectivity:

  • Outbound Internet Connection -Confirms the web server can reach the Internet
  • Inbound Internet Connection – Confirms the Internet can reach the web server
  • Internet Address – Confirms the external IP or URL that users will enter into Exacq Mobile

Web-Service-Administration


Exacq Mobile Event List Search

Quickly find and review video associated with POS, access control and other events from your mobile app in a new list search format.

By clicking the search icon in the upper right hand corner of the app and selecting custom, a search details box will appear. Users can select the specific start/end time and up to 4 cameras to search on. Similar to the exacqVision client list search, Exacq Mobile allows users to view a thumbnail of each event and review events individually in a list. Double click or touch any of the results to view the timeline view of the specific event. Users can closely review events quickly to ensure nothing was missed in any of the scenes.

ListSearch_exacqMobile


Enterprise System Manager (ESM) License Management

Administrators can now backup and store server licenses directly from ESM. The new functionality allows administrators to easily import, export and save a large number of server licenses and view license expiration dates. On the server details page, users can select the calendar icon to save configuration, change configuration, update software or import license file. This gives ESM administrators the ability to manage all licenses for recorders monitored on the system.
Note: This feature will be released within the coming weeks.

Enterprise System Manager_License_Managment


IP Camera Integrations

We have added support for more than 90 new IP camera models in the exacqVision 7.8 release and updated over 400 new test records. exacqVision now supports nearly 3,000 IP cameras.


IllustraIllustra

  • IPS02D2ISBIT
  • IPS02D2ICBIT
  • IPS02D2ICBTT
  • IPS02D2ISBTT
  • IPS02D2ISWTT
  • IPS02D2ICWTT
  • IPS02D2OCBTT
  • IPS02D2OCBIT
  • IPS02D2ISWIT
  • IPS02D2OCWIT
  • IPS02D2OSBTT
  • IPS02D2OSBIT
  • IPS02D2ICWIT
  • IPS02D3ICWTT
  • IPS02D3ISWTT
  • IPS02D3ICWIT
  • IPS02D3ICBTT


AXISAxis Communications

  • M3044
  • M3045
  • M5013-V PTZ
  • M5014-V PTZ
  • Q8721-E
  • Q8722-E
  • M3037 client-side dewarping
  • Tampering and analytic events supported on metadata only devices

Arecont VisionArecont Vision

  • AV12276DN-NL/08/28
  • AV20275DN-NL/08/28
  • AV12586PM
  • AV1115DN(AI)v1
  • AV2115DN(AI)v1
  • AV2116DNv1
  • AV3115DN(AI)v1
  • AV5115DN(AI)v1
  • AV10115DN(AI)v1
  • Support for corridor view 90/270

PanasonicPanasonic

  • WV-SFN130
  • WV-SFN110
  • WV-SFV130
  • WV-SFV110
  • Client-side dewarping for WV-SFN480

GanzGanz

  • ZN-DNT352XE-MIR

BoschBosch

  • Autodome IP 7000 HD
  • Updates on how motion data is received

SamsungSamsung

  • SNP-6321

SonySony

  • Initial support for Sony Gen7 cameras

ACTiACTi

  • Updated driver for better support on I/Q/E/B/D models

HikVision

Hikvision

  • DS-2DE5220I-AE
  • DS-2DF6336V-AEL
  • DS-2CD4185F-I(Z)
  • DS-2DE5174-AE

VivotekVivotek

  • FE8182
  • FD836B-HTV
  • FD8138-H
  • FD8381-EV
  • FD8181

OnvifONVIF Integrations

  • W Box
  • Milesight
  • Hunt Electronic
  • OpenEye


New IntegrationsSensormatic-Synergy-Series-integration

  • Sensormatic Synergy Series electronic article surveillance (EAS) system integration to improve loss prevention within one interface
  • Selea License Plate Recognition

Download and Installation

The latest versions of exacqVision client and server software can easily and quickly be copied over existing versions while retaining all user settings. The latest versions are available through “Check for Updates” in the “About” box in the exacqVision software.
exacqVision Server software is available in both Windows and Linux versions, and the exacqVision client software is available in Windows, Linux and Macintosh native versions. Any version of exacqVision client can connect to any version of exacqVision server.
exacqVision 7.8 is available for download here.
Try exacqVision software for free here: http://exacq.com/try