JM Lexus Improves Customer Satisfaction and Saves Money

LexusJM Lexus, the only retail automobile dealership owned and operated by JM Family Enterprises, is the world’s largest volume Lexus dealership since opening in 1992.

The Challenge
JM Lexus wanted to build a security infrastructure that would replace an aged analog system with a state-of-the-art IP system. With millions of dollars of inventory, they needed a reliable security system to perform three vital functions: management, security and real value-added benefits for JM Lexus customers.

The Solution
JM Family deployed exacqVision Z-Series servers with pre-installed exacqVision Enterprise VMS software. The new enterprise-class video security system has greatly improved business operations, saved time searching for important video and increased the level of trust between JM Lexus and its customers.

Service officers monitor video from multiple JM Lexus Family locations in the security operations center.
Service officers monitor video from multiple JM Lexus Family
locations in the security operations center.

 

Benefits

  • Minimize additional service expenses and saved $85,000 to date
  • Store at least 30 days of video
  • Better manage business operations and traffic flow
  • Improve customer satisfaction
  • Faster navigation and search capabilities
  • Better image quality in low-light conditions

Brad Schafer“The biggest benefit beyond the cost savings is the level of trust the security system has brought to our relationship with our customers. At the end of the day, we can show our customers video evidence from start to finish of their car repair, which has given them 100 percent assurance and faith in JM Lexus.”    – Brad Schafer, Fixed Operations Director, JM Family

 

Download Case StudyRead the entire case study here.

JM Family Lexus selects exacqVision Z-Series and Axis IP cameras to secure their dealerships.
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