Tag Archives: Hard Drive Replacement

New Online Hard Drive Replacement RMA Request Form

exacqVision Elite dealers can now log into the Exacq Customer Portal to automatically create an RMA for an in-warranty hard drive replacement.


How it works:

  • Simply select the drive replacement button under the RMA tab
  • Certify that the system is running exacqVision 7.8 and is reporting the appropriate drive failure message
  • Enter the system serial number
  • Verify the shipping address, receiver’s name and phone number
  • A hard drive of matching capacity will be shipped within 1 business day
  • Check the status of the RMA at any time through the portal
  • Upon receiving the replacement drive, ship the failed hard drive back to Exacq within 5 business days

Log on to the portal now to see how it works.

Request portal access.

If you are interested in becoming an exacqVision dealer, learn more now or apply online.