It wasn’t too long ago that those who consider themselves to be technologically challenged would cringe at the idea of having to set-up a printer and then connect that with their PC or laptop computer. The technical nature of the process, which would involve installing software and then following multiple steps to create a connection between two devices, was enough to make many people uncomfortable.
For the end user, maintenance of an intrusion alarm system can sometimes conjure similar feelings. It has traditionally meant getting on the phone with the installer or physically being in front of each keypad to make changes to zones, codes and users. It can be time-consuming, technical, and inconvenient.
But, thanks to a shift in the industry over the past decade toward more intuitive and easy to use products and programming along with remote capabilities, systems administrator software has followed suit, and end users now have a user-friendly alternative to manage their intrusion systems. In fact, the end user’s wish list of full programming functionality, easy to use applications, and mobile connectivity is a reality when it comes to systems administrator software for alarm systems.
In the past, users would have to go to each specific intrusion panel to add or delete an individual’s code. If systems administrator software was used, changes were cumbersome and required some level of system training or knowledge. The new generation of systems administrator software is designed for the full range of non-technical end users. HR personnel can enter employee/user codes right into the system without having to visit individual keypads. The security director on a college campus can access the system’s dashboard to look at multiple alarms and responses all from an easy to navigate Web page.
The sophisticated software even decreases room for errors, taking users through programming step-by-step and only saving changes when the steps have been completed properly. This “do it right or not at all” approach opens intrusion alarm system management up to any user that needs access without extensive technical training. Much like setting up a printer, the process for an end user to manage an intrusion system has been greatly simplified so that little technical knowledge is required.
In addition, the software has specific roles or different types of users, allowing the end user to determine who has access to different types of information. For example, maybe the kids in the house can check system status of the alarm system from their phones, but they are not allowed to turn the system on and off remotely. Perhaps HR personnel only have access to add or remove users, while certain security personnel have access only to the monitoring dashboard.
Those expanded capabilities are a significant differentiator from the systems administrator software of the past. Users have full control of the system in one place, allowing for arming and disarming, adding and deleting users, viewing system status in real time, and creating and modifying schedules.
Here is one other big change – all of this can all be accessible through a Web application. Users can sign in to their portal via a Web page, rather than having to download software on individual computers. A Web-hosted application not only allows for remote management, but remote upgrades to the system as well – making sure users have access to the latest and greatest as soon as it’s available.
Just like many of the electronic devices we interact with on a daily basis, managing an intrusion system has become more user-friendly than many people would have ever thought possible. Read how DSC Strengthens PowerSeries Neo Intrusion System with Robust WebSA Software.
What ways are you using Systems Administrator Software to manage your intrusion security? Please leave me a comment below.
Source: Tyco Blog